This policy explains the main information Moxie collects, why we use it, and the choices available to you. It applies to the Moxie mobile app, website, and related services.
1. Information we collect
We collect information you provide directly, including email address, password credentials in protected form, Apple or Google sign-in information when you use those authentication methods, date of birth, display name, gender, bio, country, country preferences, interests, languages you speak and are learning, profile photos, profile prompt answers, voice introductions, travel plans, events you create or join, mood and radar sessions you start, messages and group chat posts, voice messages you record and send, Instants and Moments you share, reactions you leave on Moments, chat games you play, answers you send to Instant questions, invite codes you share or apply, reports (including reports about ads), blocks, and support requests.
2. Information collected automatically
We collect technical and usage information needed to run and protect the service, including sign-in records, session records, last active time, online status, request metadata, verification-code attempts, rate-limit records, message read status, waves, passes, connections, community membership, usage limits, and app interactions. Server logs may include IP address, request path, time, device or browser metadata, and error details. If notifications are enabled, we process a device notification token so we can send alerts about activity such as waves, connections, and messages. When you use the invite program, the app sends a device identifier that we store only in hashed form, as described in section 14.
3. How we use information
We use information to create and protect accounts, verify age eligibility, display profiles, operate communities, events, Moments, and discovery features, deliver messages and group conversations, process reports and blocks, provide subscriptions and invite rewards, send service communications, prevent abuse, and comply with legal obligations.
4. Authentication and verification
Email registration uses one-time verification codes. We store temporary protected verification records and attempt counters to verify codes and limit abuse. Passwords are stored in protected form, not plaintext. If you sign in with Apple or Google, we verify your identity through those providers and may store your provider user identifier, email address, display name, and email verification status.
5. Profile visibility and discovery
Your public profile may include your display name, age in some surfaces, bio, country, interests, languages, profile photo, additional photos if your plan allows them, profile prompt answers, your Moments, and other details you choose to provide. Discovery and community features use profile details, interests, country preferences, activity such as waves and passes, block records, and account status to decide what to show. Some features are opt-in: for example, you appear in Moxie World only if you enable it, and mood or radar presence lasts only for the session you start.
6. Photos and storage
Profile photos and Moment photos you upload are stored securely and linked to your account. We store photo links, display order, primary photo status, and photo update timestamps. Do not upload content you do not have the right to share. We may remove photos that violate our Terms or safety rules.
7. Messages, connections, and activity
We store waves, passes, connections, message content, group chat posts, message timestamps, sender and conversation identifiers, read status, and usage records. Private messages are visible to the sender and recipient; group messages are visible to the members of that room. Some content is temporary by design and is deleted on schedule: circle rooms reset regularly, event chats are deleted when the event ends, and Instants expire after 24 hours. Messages may be reviewed if reported, if a safety issue is investigated, if required by law, or if needed to protect the service.
8. Moments and profile prompts
Moments are photo posts of one to four photos with an optional caption. A Moment appears on your profile, where anyone who can view your profile can see it, and may appear in the Moments feed of your connections and of other users whose own country or chosen discovery countries include your country, based on shared interests. The feed shows Moments from the last 60 days; a Moment stays on your profile until you delete it. Other users can react to a Moment with an emoji, and only you can see who reacted to your Moments. Your connections can reply to a Moment, and the reply is delivered as a private message in your conversation. Profile prompts are short answers (up to three) that appear on your profile. You can delete a Moment, or edit or remove your prompt answers, at any time. Deleting a Moment removes it, its photos, and its reactions. People you have blocked, or who have blocked you, do not see your Moments.
9. Chat games and Instant questions
Chat games such as This or That and Two truths and a lie are sent inside a private conversation and are processed as messages: we store the game, the choices or guesses each person makes, and the result, and they are visible only to the two people in that conversation. They follow the same disappearing-message settings and retention rules as other messages in that conversation. An Instant may include a short question. If you answer it, your answer is sent as a private message to the person who posted the Instant, together with the question and the Instant photo it refers to, and is handled like any other message.
10. Microphone access, voice introductions, and voice messages
We access the device microphone only when you explicitly start a recording — to record a voice introduction for your profile or a voice message inside a chat. Recording starts only after your explicit action and stops when you release the button, cancel, or send. We never record audio in the background or without your action. Voice recordings are encrypted in transit (HTTPS/TLS), stored on our servers linked to your account or the conversation they belong to, delivered only to their intended audience, and can be deleted by you at any time. Stored voice messages follow the same retention and disappearing-message rules as other messages in that conversation.
11. Online status
While you have Moxie open, other users can see that you are online, for example with an online indicator in discovery, search, and your conversations. People you have a conversation with may also see when you were last online.
12. Safety reports and blocks
When you report a user or a group message, we collect the report reason, optional details, the reported account or content, your account, and related metadata needed to review the issue. Blocking another user limits further interaction across the app according to app functionality.
13. Subscriptions and app store billing
If you buy a subscription, purchase processing is handled by the Apple App Store or Google Play. Moxie receives and stores information needed to verify and maintain your subscription, such as product ID, purchase identifiers, subscription tier, start time, expiration time, active status, and billing event notifications from the store or our billing provider.
14. Invite program
Each account has an invite code that you can share. When someone applies an invite code, we record the code, the inviter and invitee accounts, the status of the invite, and related timestamps, and we check eligibility (for example, that the new account has a complete profile, a verified sign-in, and is at least 24 hours old, and, for the inviter's reward, that the new account has been used during its first days). To prevent reward abuse, such as one person inviting themselves from the same device or with another version of the same email address, the app sends a device identifier, and we store it and a normalized form of the new account's email address only as one-way hashes; we use them only to detect repeated, same-device or same-email invites, not for advertising or tracking. If you already have a paid Gold or Platinum subscription, invite Gold days start when your current paid period ends. If an invite qualifies, we record a reward grant (the date your invite Gold access ends) and use it to give you Gold features for that period. When an invite code is applied, the new user sees the inviter's display name, and the inviter may see the new user's display name in their reward notification.
15. Push notifications
If push notifications are enabled, we process a device notification token and notification content for events such as waves, connections, group activity, messages, reactions to your Moments, invite rewards, a weekly summary of activity you may have missed (sent at most once a week, only if you have been inactive for a few days), and occasional mood suggestions when people in your countries share a mood. Message notifications may include a short preview of the sender's message. We do not send the weekly summary, mood suggestions, or invite reward notifications during local quiet hours. You can turn the weekly summary, mood suggestions, and Moment reaction notifications on or off in the app's notification settings, and you can control all notifications, including invite reward notifications, through your device settings.
16. Advertising
If you use Moxie on the free plan, we may show ads from Google AdMob in limited places in the app, such as between profiles, in the home feed, between Instants, and at the end of some menus. Gold and Platinum members do not see ads. Ads are never shown in chats, the messages inbox, sign-up, or safety and reporting screens.
To deliver and measure ads, Google AdMob may collect your device's IP address (used to estimate a general location), device and app information, ad interactions, crash and performance diagnostics, and, only if you allow it, your device's advertising identifier (IDFA on iOS or advertising ID on Android). On iOS we ask for permission through Apple's App Tracking Transparency prompt before your advertising identifier can be used for tracking. In the European Economic Area, the United Kingdom, Switzerland and other regions where it is required, we ask for your consent through Google's consent message before personalized ads are shown. We do not share your profile details, photos, messages, interests, gender, age or country with ad networks, and we do not use them to target ads.
If you choose to watch an optional rewarded ad (for example, to earn extra waves or passes), we share a pseudonymous Moxie account identifier with Google so the reward can be verified and credited to your account. Google processes advertising data under its own privacy policy, available at policies.google.com/privacy, and provides protections for that data equal to or greater than those described in this policy.
You can change your ad choices at any time: in the app under Settings, Ads & privacy (including Ad privacy choices where available), in your device settings (on iOS: Settings, Privacy & Security, Tracking; on Android: Settings, Privacy, Ads), or by upgrading to a plan without ads. You can report an inappropriate ad from the menu next to any ad or from Settings, Ads & privacy.
17. Ad reports
You can report an ad you find inappropriate. When you do, we store the reason you choose, any details you write, where in the app the ad appeared, the ad format, the ad's response identifier and ad unit, the advertiser name if available, your platform and app version, the time the ad was shown, and your account. The response identifier lets us find the specific ad when we review your report, and a copy of the report is sent to our support team for review.
18. Service providers
We use trusted service providers for hosting, database, secure media storage, authentication, push notifications, email delivery, app store billing verification, advertising (Google AdMob, for free-plan users), security, diagnostics, domain services, and website delivery. These providers process information only as needed to deliver their services to Moxie and under our instructions where applicable.
19. Legal and safety disclosures
We may disclose information if required by law, to respond to lawful requests, to enforce our Terms, to protect users or the public, to investigate suspected abuse, fraud, or security incidents, or in connection with a business transfer.
20. Data retention
We retain information for as long as needed to provide Moxie, meet legal requirements, resolve disputes, enforce agreements, maintain security, and protect the service. Temporary content — circle rooms, event chats, expired Instants — is deleted on its own schedule. When your account is deleted, we aim to delete or de-identify profile information, photos, connections, messages, blocks, reports, and other account data tied to your account, unless retention is needed for legitimate safety, legal, backup, audit, billing, fraud-prevention, or dispute-resolution reasons.
When your account is deleted, your Moments, their photos, and the reactions on them are deleted, along with your reactions on other Moments and your profile prompt answers. Your conversations are deleted, including the chat games and Instant question answers in them. Your invite code and any invite reward grant are deleted. Invite records you were part of are unlinked from your account; the remaining record (the code used, its status, timestamps, and the hashed device identifier and email address) is kept to prevent reward abuse. Ad reports you submitted are unlinked from your account and the details you wrote are erased; the rest of the report, such as the reason, placement, and the ad's response identifier, is kept so we can continue to act on reported ads.
21. Your choices
You can update certain profile details in the app, delete or replace photos, delete your Moments, edit or remove your profile prompt answers, change country preferences, control your World visibility, end mood or radar sessions, block or unblock users, turn individual notification types on or off in the app's notification settings, disable push notifications in your device settings, change your ad privacy and tracking choices in the app or device settings, stop using the service, request account deletion, request support, or ask us about access, correction, deletion, or other privacy rights that may apply in your location. Account deletion requests can be made from the app or through the account deletion section on our support page.
22. Children and minors
Moxie is not intended for anyone under 18. If we learn that a person under 18 created an account, we may suspend or delete the account and related information. Contact us if you believe a minor is using Moxie.
23. International use
Your information may be processed in countries where we or our providers operate. Those countries may have privacy laws different from your country of residence.
24. Security
We use administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee complete security, so you should use a strong password and keep your login details private.
25. Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users through the app, website, or other appropriate means.
26. Contact
For privacy questions or requests, contact [email protected].